• Please choose carefully, all items are non refundable and there is no exchange for a change of mind.

  • All handmade items have a warranty period of 3 months from date of purchase which covers repair or replacement due to any manufacturing faults.

  • The warranty does not cover any damage from general wear and tear, accidental breakage, tarnishing or scratching. Please see care instructions for how to look after your jewellery

  • There is no returns or refunds on earrings due to hygiene reasons.

  • Please ensure that the correct ring size is selected. There is no refund for incorrect sizing selection, however I can resize items where possible. There is a resizing fee of $40 plus postage to return the item at your expense. If any sizing changes are required please notify Lou Ann Gems within 14 days of receiving the item.