Please choose carefully, all items are non refundable and there is no exchange for a change of mind.
All handmade items have a warranty period of 3 months from date of purchase which covers repair or replacement due to any manufacturing faults.
The warranty does not cover any damage from general wear and tear, accidental breakage, tarnishing or scratching. Please see care instructions for how to look after your jewellery
There is no returns or refunds on earrings due to hygiene reasons.
Please ensure that the correct ring size is selected. There is no refund for incorrect sizing selection, however I can resize items where possible. There is a resizing fee of $40 plus postage to return the item at your expense. If any sizing changes are required please notify Lou Ann Gems within 14 days of receiving the item.
